With 3CX’s contact center solution, your agents will be able to provide better customer service than ever before. The 3CX contact center helps save time for agents and resolves customers issues quickly! Customers can now connect through Facebook messaging, SMS and website live chat WhatsApp business messages. Are you ready to make the change?
Here are six reasons why you should:
1. Mission For Speed In Resolving Problems
Imagine your team’s reaction when a customer contacts them. They’re greeted by name, and the agent already has a list of solutions to previous inquiries! This is thanks to 3CX’s powerful customer history system, which makes communication faster and more efficient for your business.
2. Get Advanced Contact Center Features Included
Manage your work with various queue strategy options, including skilled-based routing, round-robin, and live call features like Listen in, Whisper & Barge in. Train staff during a live call with Listen in, Whisper & Barge in features. Queue managers can manually log agents in and out for better efficiency. Monitor calls for training and performance tracking purposes.
3. Improve Insights With Chat & Call Reporting
With easy-to-use reports and tools to keep track of agent performance, your Switchboard will help you meet your SLA’s. You’ll also be able to see real-time queue information on the management console, motivating agents with clear stats. Create new reports in seconds – no need to wait on someone else!
4. User Friendly Call Management System
With multiple queues and interactive voice response (IVRs), you can efficiently manage calls. You can create voice apps to automate repetitive tasks, and customize menus with interactive voice response for a personalized experience. Plus, call back options help customers avoid being left hanging during busy times.
5. Modernized Processes With ERP & CRM Integration
Integrate with Microsoft 365 and your company’s CRM to make calls easier. Calls are automatically linked to a customer record, and you can track all of your calls in one place.
6. Offer Customers Multiple Ways To Get In Touch
Your website can now be enhanced with live chat. This allows visitors to call you free, and you don’t need to copy/paste numbers. You can also connect your Facebook page to 3CX for fast response to queries. Receive & Send business text messages through 3CX from the same interface. Finally, allow agents to respond to your WhatsApp business messages from within the same interface. This will speed up resolution times significantly.